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are 5.x specific.
Installation: How to ...
(FAQ on Free / Commercial)
Workers and Seats
(licensing is based on the number of workers logged in at a given time)
Downloading real e-mail
Upgrade Cerb5 without SVN
(translating the Helpdesk to your own language)
Hacking Cerberus 5.x for LDAP Authentication for Active Directory
Basic E-mail and Ticket: How to ...
Open Ticket / Send Mail
Sticky Notes / Comments
(revamped in 5.1, assignments)
Gravatar Profile Pictures
Recipients (reply to all)
(automated backups so you can finish a message later)
(replaces E-mail Templates)
(and dealing with flood protection)
(aka E-mail Notifications)
(next/prev navigation bar)
(quickly sort tickets)
Ticket Audit Log
(revamped for 5.1)
Ticket masks / IDs
(and how to keep customer replies attached to the original ticket)
Mail Quick Search
‘Due’ field (“Reopen”)
Insert signature above quoted text in reply
Workflow: How to ...
(respond to multiple tickets at once)
(revamped in 5.1; connect related objects)
Filter Presets and Subtotals
(revamped in 5.1, replaces Overview)
(Mail Filtering / Mail Routing / Inbox Routing)
Sticky and Stackable mail filters
Manually run group mail rules
(aka inbox filters)
(for stricter ticket assignments)
Support Center: How to ...
(inside and outside the Support Center)
Search Resources: How to ...
Fixing MySQL to allow Searches of less then 4 Items
Manager: How to ...
(instead of deleted)
Purging “Deleted” tickets
Itemized Worker Permissions
Multiple companies in one Helpdesk
(by using group setup and mail routing)
Admins lock down your watchers
(tips & tricks)
Supervise the helpdesk using RSS
(tips & tricks)
Productivity: How to ...
Add Cerb5 to your Mac OS X Dock and Applications folder
Server: How to ...
Run scheduled tasks with PHP on the command line
Troubleshooting: How to ...
Clearing the cache
(when moving Cerb5 to a different URL)
Development: How to ...
Create a Cerb5 report plugin
Debugging SwiftMailer issues
Adding a custom header to inbound messages
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This page was last modified on 22 August 2011, at 08:41.
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