6.6

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Cerb (6.6) is a major functionality update released on January 31, 2014. It contains over 70 new features and usability tweaks from community feedback. There are 64 additional improvements provided in 4 maintenance updates.

This is a summary of the most significant improvements. The full release notes may be viewed in the knowledgebase.

Cerb 510 license expires.png

Contents

Important Release Notes

Mail

Send HTML formatted messages

660 html templates.png



660 html editor.png
660 html compose.png
660 html option default.png

Send inline images in replies

660 html inline images.png
660 html inline images preview.png

Workers can choose an HTML template per message

660 html reply template choose.png
660 html compose template choose.png

Virtual Attendants can send HTML messages

660 html va send mail.png
660 html va send recipients.png

Set default HTML templates on Reply-to addresses

660 html replyto default.png

Send HTML broadcasts

660 html broadcast ticket.png
660 html broadcast ticket choose template.png

HTML to plaintext conversion

660 html to plaintext.png

View inline images on incoming messages

660 inline images original message.png

Display inline activity log entries on the conversation timeline

660 ticket inline activity log.png

Support for additional languages using iconv

660 mail parser iconv.png

Improved usability when moving tickets

660 ticket moveto dropdowns peek.png
660 ticket moveto dropdowns compose.png
660 ticket moveto dropdowns reply.png

Miscellaneous usability improvements in mail

Miscellaneous performance improvements in mail

Mail Relay

Manually relay messages to worker email accounts

660 relay mail adhoc.png

Activity log entries for relay actions

660 relay activity log.png

Fixed wrapping comments in relay replies

660 relay comment comment.png
660 relay comment final.png

Support for multiple line comments in relay replies

660 relay comment multiline.png
660 relay comment multiline final.png

Custom Fields

Owner custom fields

660 cfields owners.png

Record link custom fields

660 cfields links.png

Storage

Automatic duplicate file detection in storage

660 storage dupe folding.png

Links to parent records for each attachment

660 storage links records.png

Support for bulk deletions in storage

Improvements to the S3 storage engine

660 storage s3 pathprefix.png
660 storage s3 secret.png

Miscellaneous storage improvements

Explore Mode

Miscellaneous usability improvements to Explore mode

Web-API

List contexts in the Web-API

See: http://cerbweb.com/book/latest/developer_guide/rest_api/contexts.html#list

660 webapi context list.png

Link records in the Web-API

See: http://cerbweb.com/book/latest/developer_guide/rest_api/contexts.html#link

660 webapi context link.png

Unlink records in the Web-API

See: http://cerbweb.com/book/latest/developer_guide/rest_api/contexts.html#unlink

660 webapi context unlink.png

Support Center

Miscellaneous usability improvements in the Support Center

Tour

Miscellaneous usability improvements in tour

660 tour usability.png

Platform

Miscellaneous usability improvements in the user interface

Plugin development improvements

Updated frameworks and libraries

Maintenance updates

6.6.1

Cerb6 (6.6.1) is a maintenance update released on February 7, 2014; it contains 11 minor fixes and usability enhancements from community feedback covering the recent 6.6 update. You can follow these instructions to upgrade.

6.6.2

Cerb6 (6.6.2) is a maintenance update released on February 14, 2014; it contains 23 minor features, fixes, and usability enhancements from community feedback covering the recent 6.6 update. You can follow these instructions to upgrade.

6.6.3

Cerb6 (6.6.3) is a maintenance update released on February 21, 2014; it contains 20 minor features, fixes, and usability enhancements from community feedback covering the recent 6.6 update. You can follow these instructions to upgrade.

6.6.4

Cerb6 (6.6.4) is a maintenance update released on March 13, 2014; it contains 10 minor features, fixes, and usability enhancements from community feedback covering the recent 6.6 update. You can follow these instructions to upgrade.

Changelog
 5.0
 5.1
 5.2
 5.3
 5.4
 5.5
 5.6
 5.7
 6.0
 6.1
 6.2
 6.3
 6.4
 6.5
 6.6
 6.7
Retrieved from "http://wiki.cerbweb.com/6.6"
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