6.5

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Cerb (6.5) is a major functionality update released on September 20, 2013. It contains over 144 new features and usability tweaks from community feedback. There are 57 additional improvements provided in 5 maintenance updates.

This is a summary of the most significant improvements. The full release notes may be viewed in the knowledgebase.

Cerb 510 license expires.png

Contents

Important Release Notes

Mobile plugin

Platform-independent mobile interface

650 mobile.png

Mobile notifications

650 mobile notifications.png
650 mobile notification profiles.png

Mobile workspaces

650 mobile workspaces.png

Mobile behavior

650 mobile behavior.png
650 mobile behavior run.png
650 va response html.png
650 va response worklist.png
650 va responses multiple.png

iOS Support

650 mobile ios.png

Mobile sidebar

650 mobile sidebar.png

Mobile pages

650 pages.png

Mobile profiles

650 mobile profiles.png

Mobile search

650 mobile search.png

Filter mobile worklists

650 mobile worklist filters.png
650 mobile worklist filter presets.png

Mobile worklist sorting

650 mobile worklist sorting.png

Mobile worklist paging

650 mobile worklist paging.png

Mobile worklist record properties

650 mobile worklist fields dict.png

Mobile performance

Mobile profile plugin extensions

Mobile conversation view

650 mobile ticket profile messages.png

Reply via mobile interface

650 mobile ticket profile reply.png

Edit record properties from mobile interface

650 mobile ticket profile edit.png
650 mobile task profile edit.png
650 mobile message profiles.png
650 mobile address profiles edit.png
650 mobile address profile ticket history.png
650 mobile org profiles edit.png

Mobile calendars

650 mobile calendars.png
650 mobile profile vas.png

Mobile bookmarks

650 mobile bookmarks.png

Compose new mail from the mobile interface

650 mobile compose.png
650 mobile address profile compose.png

Read and write comments on mobile profiles

650 mobile profiles comments.png
650 mobile profiles add comment.png

Virtual Attendants

First-class Virtual Attendants

650 va worklists.png
650 va profiles.png
650 va disabled.png
650 va actors activities.png
650 va own fieldset.png
650 va own calendar.png
650 va button.png
650 va button replies.png

Public and private VA behaviors

650 va pubpriv behavior.png

Restrict VAs to specific events and actions

650 va acl events.png
650 va acl actions.png

VAs can run behaviors in real-time

650 va run behavior.png

VA custom behaviors

650 va custom behavior.png

Global VAs create global workflow macros

650 va global macros.png

Simulator improvements

650 va sim select target.png
650 va sim pub vars.png
650 va sim tabs.png
650 va sim indent.png

Behavior variable improvements

650 va var text.png
650 va var picklist.png
650 va var drag.png
650 va sched placeholders.png

Set custom placeholder

650 va setplaceholder output.png
650 va setplaceholder sim.png

Custom API requests to VAs

650 va api behavior.png

Access VA data through the API

See: http://cerbweb.com/book/latest/developer_guide/rest_api/virtual_attendants.html

650 va api list.png
650 va api get.png
650 va api run.png

New HTTP Request action

Usability improvements

650 va missing action.png
650 va global actions.png

Miscellaneous improvements

650 va misc calavail cond.png
650 va beforesend headers.png

JIRA plugin

650 jira plugin.png

Activity Log

650 activity actor target.png

Calendars

650 calendar datasources end.png

Custom fields

File-based custom fields

650 custom field files.png

Custom Fieldsets

Mail

Filtering

Manually import messages in Setup

650 setup mail import.png

Manage failed messages in Setup

650 setup mail failed.png

Localization

650 setup localization clock.png

Placeholders and scripting

Platform

Support Center

650 sc inline reply.png
650 sc reply quoting.png

Web-API

QR codes for setting up mobile credentials

650 webapi qrcode.png

Workspaces

Dashboards

650 dashboard line horiz.png
650 dashboard scatterplot crosshairs.png
650 dashboard gauge labels.png

Multiple value custom fields in worklist columns

650 worklists cfields multiple vals.png

Maintenance Updates

6.5.1

Cerb6 (6.5.1) is a maintenance update released on October 7, 2013; it contains 17 minor fixes and usability enhancements from community feedback covering the recent 6.5 update. You can follow these instructions to upgrade.

6.5.2

Cerb6 (6.5.2) is a maintenance update released on October 18, 2013; it contains 12 minor fixes and usability enhancements from community feedback covering the recent 6.5 update. You can follow these instructions to upgrade.

6.5.3

Cerb6 (6.5.3) is a maintenance update released on December 27, 2013; it contains 14 minor fixes and usability enhancements from community feedback covering the recent 6.5 update. You can follow these instructions to upgrade.

6.5.4

Cerb6 (6.5.4) is a maintenance update released on January 14, 2014; it contains 8 minor fixes and usability enhancements from community feedback covering the recent 6.5 update. You can follow these instructions to upgrade.

6.5.5

Cerb6 (6.5.5) is a maintenance update released on January 22, 2014; it contains 6 minor fixes and usability enhancements from community feedback covering the recent 6.5 update. You can follow these instructions to upgrade.


Changelog
 5.0
 5.1
 5.2
 5.3
 5.4
 5.5
 5.6
 5.7
 6.0
 6.1
 6.2
 6.3
 6.4
 6.5
 6.6
 6.7
Retrieved from "http://wiki.cerbweb.com/6.5"
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